Privacy Policy

1. Introduction

TownWebsite ("we," "us," or "our") operates the townwebsite.com website and provides municipal website services to local governments. This Privacy Policy describes how we collect, use, and protect information when you visit our site, use our services, or interact with us through third-party platforms.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and municipality name when you request a demo or contact us.
• Usage data — pages visited, browser type, device information, IP address, and referring URLs collected automatically through server logs.
• Third-party platform data — if you interact with us through Facebook or other social platforms, we may receive your public profile information (name, email, profile picture) as permitted by your platform privacy settings.
• Customer data — municipalities using our platform may store resident data (names, emails, newsletter subscriptions) within their own managed instances.

3. How We Use Your Information

• To respond to demo requests and inquiries
• To provide and maintain our municipal website services
• To send service-related communications
• To improve our website and services
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing

We may share information only in the following circumstances:

• With service providers who assist in operating our platform (hosting, email delivery)
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of TownWebsite, our customers, or the public

5. Cookies and Tracking

Our website may use essential cookies for site functionality. We do not use third-party advertising trackers. Analytics data, if collected, is used solely to improve our services.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure hosting infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

9. Facebook and Third-Party Platforms

If you interact with TownWebsite through Facebook or other third-party platforms, those platforms have their own privacy policies. We only access data you have authorized us to receive. You can manage or revoke app permissions through your Facebook settings at any time. For data deletion requests related to Facebook, please visit our User Data Deletion page.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out through our contact page.